The current economic and health crises have prompted organizations to examine how they adapt to challenges, how they operate, and how they evaluate performance. While significant events are not the only opportunities for innovation, they do test organizations and individuals as they confront a new normal. What does leadership need to do to evolve, and how can staff prepare to embrace change? In this edition of the Penn State School of Public Policy virtual professional development series, “Strategies for Career and Leadership Success,” we discuss navigating organizational change with Penn State alumnus and head of customer experience at Column, Kevin Richman.